Refund policy

The short version: if your mail goes missing or arrives damaged, I'll send you a new one. Otherwise, refunds are only given where UK law requires them, as explained below.

Lost or damaged mail

  • Mail goes by Royal Mail and isn't tracked unless you chose Tracked 48 at checkout. If your mail hasn't arrived 10 working days after the 28th (20 working days outside the UK), email me and I'll send a replacement. If I can't replace it, I'll refund it.
  • If something arrives damaged, email me a photo and I'll send a replacement. If you'd rather have a refund, ask within 30 days of it arriving.
  • If mail comes back to me because the address given at checkout was wrong, I'll happily resend it once the extra postage is paid.
  • By law, your mail must be as described and of satisfactory quality. If anything's wrong with it, email me and I'll put it right.

Cancelling within 14 days (required by UK law)

  • You can cancel within 14 days, starting the day after your first mail arrives.
  • To cancel, email me at [email protected]. You can use the form at the bottom of this page, but you don't have to.
  • If I haven't posted your mail yet, I'll refund you in full within 14 days of you telling me. If it's already on its way, you can still cancel; just post it back when it arrives.
  • If it has arrived, post it back within 14 days of telling me, to: Learning Imperfection, 2 Fyfe Lane, Edinburgh, EH6 5GE, United Kingdom. You pay the return postage.
  • Opening it for a look is fine. If anything's been used (peeled stickers, a written-in booklet, a used wax seal), I'll take off the drop in value, up to the full price of that mail.
  • I'll refund what you paid for the mail and its standard postage (the extra for Tracked 48 isn't refunded) within 14 days of the mail reaching me or you sending proof of posting, whichever is sooner. Return postage isn't refunded. Refunds go back to your original payment method.
  • Cancelling a monthly subscription this way also stops future payments, and I'll refund any payment already taken for a mail I haven't posted yet.

After the 14 days

  • Monthly club: payments already taken can't be refunded, and that month's mail will still be posted to you. You can stop future payments any time (see my cancellation policy).
  • Single mails: these can't be refunded after the 14 days, except for lost or damaged mail as above.

Customs charges outside the UK

Some countries charge import tax or customs fees on delivery (for example, in the EU). These are set by the destination country and usually paid by you on delivery, so I can't refund them.

Your legal rights

This policy doesn't affect your legal rights as a consumer.

Cancellation form

If you'd like to use it, copy this into an email:

To: Learning Imperfection, 2 Fyfe Lane, Edinburgh, EH6 5GE, United Kingdom, [email protected]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],

Ordered on [*] / received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

Pragya, Learning Imperfection